Terms of service

Honey Wood Orchard – Terms of Service

Welcome to Honey Wood Orchard!
These Terms of Service (“Terms”) explain your rights and responsibilities when using our website, online store, or booking tours and buying products (together, the “Services”). By using our Services, you agree to these Terms and our Privacy Policy. If you don’t agree, please don’t use our Services.

1. Who Can Use Our Services

You must be 18 years or older to use our Services. If you allow someone under 18 to use the Services, you are responsible for them.

When using our Services, you agree to provide accurate and up-to-date information and to keep any account login details secure. You are responsible for all activity under your account.

2. Products and Tours

We do our best to display products and tours accurately, but colours, appearance, and availability may vary. We reserve the right to change or discontinue products at any time.

All purchases are for personal use only and not for resale unless otherwise agreed.

3. Orders

When you place an order or book a tour, you’re making an offer to buy. We may accept or decline orders at our discretion. Orders are only confirmed once payment is received.

Please check your order carefully before submitting — cancellations may not always be possible.

Refunds and exchanges follow our Refund Policy.

4. Prices and Payment

Prices are correct at the time of purchase but may change at any time. All prices exclude taxes, shipping, and handling unless stated otherwise.

You agree to provide valid payment information and to pay all amounts due, including taxes and fees.

5. Shipping and Delivery

Delivery times are estimates. We aren’t responsible for delays caused by carriers, customs, or events outside our control. Risk of loss passes to you once the items leave our orchard.

6. Intellectual Property

All content on our website (text, images, logos, videos, and designs) is owned by Honey Wood Orchard or our licensors. You may use the website for personal, non-commercial use only. Do not copy, reproduce, or share content without permission.

7. Third-Party Services

We may link to third-party tools or websites. We are not responsible for these third parties. Use them at your own risk and follow their terms.

8. Feedback

If you provide feedback, suggestions, or ideas, you grant Honey Wood Orchard a royalty-free, worldwide license to use, modify, or share it. You guarantee you own the rights to any feedback you submit.

9. Prohibited Use

You may not use our Services to:

  • Break any laws

  • Harass, harm, or defame anyone

  • Upload viruses or malicious code

  • Spam, scrape, or interfere with our website

We may suspend or terminate accounts that violate these rules.

10. Disclaimer of Warranties

Our Services and products are provided “as is”. We cannot guarantee uninterrupted, error-free, or perfect service.

11. Limitation of Liability

Honey Wood Orchard is not liable for direct or indirect damages arising from the use of our Services, including lost profits, loss of data, or other losses.

12. Indemnification

You agree to defend and indemnify Honey Wood Orchard against any claims, damages, or losses resulting from your breach of these Terms or your use of our Services.

13. Termination

We may suspend or terminate your access at any time. Sections covering Intellectual Property, Limitation of Liability, Indemnification, and Governing Law will continue after termination.

14. Changes to Terms

We may update these Terms at any time. The latest version will always be on this page. Continued use of our Services constitutes acceptance of changes.

15. Governing Law

These Terms are governed by the laws of England and Wales. You and Honey Wood Orchard agree to the courts of this jurisdiction.

16. Contact Us

If you have questions about these Terms, email us at honeywoodorchard@gmail.com